We may collect the following information:

We collect information when you perform the following actions:

• Create a member account
• Place an order on our store
• Contact us through our online forms
• Subscribe to marketing newsletters
• Request custom product quotations
• Participate in surveys or sales promotions
• Browse and navigate our website

Your information may be used to:

• Process, pack, and fulfil your placed orders
• Deliver purchased products and services to your destination
• Respond to submitted enquiries or complaints
• Provide dedicated customer support and care
• Improve our website performance, layouts, and services
• Send order updates, tracking links, and notifications
• Send marketing communications (where consent has been provided)
• Prevent fraudulent activities and maintain website security
• Comply with necessary legal obligations

We may share information with trusted third-party providers including:

• Delivery companies and national/international couriers
• Secure payment processing gateways
• Website hosting and database infrastructure providers
• Marketing service platform providers
• Government authorities or agencies when explicitly required by law

Online payments are processed through secure third-party payment gateways. Cartone Australia does not store full credit card information on its servers.

Our website uses cookies to improve user experience and website functionality. Cookies may be used to:

• Remember customer preferences and login states
• Analyse website traffic and user patterns
• Improve website loading speeds and performance
• Support shopping cart session persistence

You may disable cookies through your web browser settings, although some website features may not function correctly as a result.

We may send promotional emails, offers, and product updates. You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, theft, alteration, disclosure, or misuse. No method of transmission over the internet is completely secure. We implement reasonable technical and organisational measures to protect personal information against:

• Unauthorised access or intrusion
• Accidental loss or theft of hardware/data
• Unauthorised alteration or modification
• Unauthorised disclosure of account files
• General misuse or abuse of databases

We retain personal information only for as long as necessary to:

• Provide requested customer services
• Maintain comprehensive business and audit records
• Meet regulatory and legal compliance obligations
• Resolve potential disputes or arguments

You may request access to your personal information and request corrections if the information is inaccurate or incomplete. Requests can be made by contacting us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Cartone Australia reserves the right to update this Privacy Policy at any time. Changes will be posted on this page and become effective immediately upon publication.

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.